Returns & Refunds
Returns are subject to approval. Please contact us before returning anything.
30 Days
Return Window
Approval
Required First
20%
Restocking Fee May Apply
Return Policy
Returns are subject to approval. Please contact us via email or phone before returning anything. You must get an email approving your return before you send it back. Leaving a voicemail that you are returning something isn't going to work.
Return Requirements:
- Returns must be uninstalled and in the original box
- Returns must be begun within 30 days of the invoice date
- No returns after 30 days
- No returns on electrical items unless never installed
- Returns may be subject to a 20% restocking fee
Non-Returnable Items
The following items cannot be returned:
- Electrical parts that have been installed
- Special order or custom parts
- Opened fluids or chemicals
- Items marked as final sale
- Parts without original packaging
- Items returned after 30 days from invoice date
Refund Policy
Refunds can only be given back to the original credit card that was used. Or refunds can be in the form of store credit if you wish — just let us know.
Core Charges
Rebuilt parts (alternators, starters, brake calipers, etc.) include a core charge that is refundable when you return the old part. Core charges typically range from $70-$75.
How Core Returns Work:
- Purchase the rebuilt part (includes core charge)
- Install the new part on your vehicle
- Return the old part within 30 days
- Receive your core charge refund
How to Return
- 1
Contact Us for Approval
Email support@vanagain.com or call 888-250-8139. You must receive email approval before sending anything back.
- 2
Pack the Item
Pack the item securely in its original box
- 3
Ship It Back
Drop off at any USPS or UPS location
- 4
Receive Refund
Refund to original credit card or store credit (your choice)
Have questions about a return? Our team is here to help.

